Workers’ Grievance Redress Mechanism
Purpose of the Workers’ GRM
This mechanism provides a confidential and responsive system for addressing concerns raised by the EAC EARDIP project workers , including direct and contracted labour. It ensures compliance with labour laws and promotes fair and safe working conditions.
Key Features
- Anonymous Complaints: Workers may file grievances without fear of retaliation or identity exposure.
- Accessible Channels: Grievances can be submitted via hotline, physical drop boxes, email, or in-person through designated focal points.
- Timely Processing: Grievances are acknowledged within 3 days and resolved within 15–30 days, depending on complexity.
- Appeals Process: Workers have the right to appeal decisions if they are not satisfied with the resolution.
Types of Grievances Addressed
The types of complaints by workers can include a range of issues such as, for example, those pertaining to:
- Terms and conditions of employment
- Unsafe or unhealthy working conditions
- Discrimination and unfair treatment, including recruitment and equal opportunity
- Harassment or abuse in the workplace, including workplace sexual harassment.
Roles and Responsibilities
This composition of the WGM for Project Workers ensures that the appropriate focal points within the EAC Project Implementation Unit (PIU) are included in terms of leadership and expertise in safeguards, while also availing a channel to a non-EARDIP focal point should that be desired by the project worker(s) submitting a complaint.